Before you unwind · Frequently asked questions
A little
peace of mind.
Your first visit, your treatment, and the small details that help you feel at ease. Let’s take care of your questions.
A little reassurance before a little time for you.
Topic 01
Booking & your visit
From your first booking to feeling at home.
Do I need to make an appointment in advance?
Yes, we recommend booking in advance to secure your preferred time and therapist. Walk-ins are welcome but may be subject to availability.
Is Bayu Family Wellness suitable for first-time spa guests?
Definitely. Our friendly and professional therapists will guide you through each step to ensure a comfortable and enjoyable experience.
What should I wear during my treatment?
Comfortable clothing is recommended. For certain treatments, spa-provided robes or towels will be supplied to ensure privacy and comfort.
Are your treatment rooms private?
Yes, all treatment rooms are designed for privacy, peace, and comfort, allowing you to fully relax during your session.
Topic 02
Treatments & your comfort
Choose your care. Settle in with confidence.
What treatments do you offer at Bayu Family Wellness?
At Bayu Family Wellness, we offer relaxing spa treatments including body massage, aromatherapy, foot reflexology, and wellness oil therapies. Each treatment is designed to relieve stress, improve circulation, and promote overall relaxation.
Are your products suitable for all skin types?
Absolutely. We use high-quality natural products that are gentle and suitable for most skin types. Please inform us of any allergies during booking.
How long is a typical spa session?
Most sessions last between 60–90 minutes, depending on the treatment selected. Some packages may take longer.
Can I customize my treatment?
Yes! Every session is tailored to your preferences and specific needs, ensuring the best results and maximum relaxation.
Topic 03
Packages & changing plans
A little flexibility for the days ahead.
Do you offer packages or promotions?
Yes, we regularly offer packages and promotions. Please check our website or contact us directly to learn more about current offers.
How do I cancel or reschedule my appointment?
We request at least 24 hours notice for cancellations or rescheduling. This allows us to accommodate other clients and maintain our schedule efficiently.